|
|
Web Dialer Function
1. Quick Introduction
Web Dialer enables the user to reduce the cost of
making phone calls substantially by intelligently
managing the dial out process - saving both MONEY
and TIME.
For example, users can control which phone
network to use (even our competitors' networks) in order
to take advantage of the best price/quality/features available
worldwide.
The caller can ALWAYS take advantage
of the cheapest prices possible, whether those are OZtell
prices or not.
Web Dialer also has a lot MORE features that makes
it BETTER than other outbound phone services. Please
refer to the Superior Features section below.
2. Superior Features
No other outbound phone service
even come close to Web Dialer's cost saving features:
Please click on the orange entries
ABOVE to get more details
on individual features. Please Click HERE
to read usage notes.
2.1 Use Our Competitor's Rates
In the rare case that a competitor provides better call rates
to some call destinations (well, no one can beat OZtell to all
call destinations) our customers can use our unqiue Web Dialer function
to automatically send all their calls to those destination through
our competitor instead of OZtell!
With Web Dialer, OZtell customers will ALWAYS get the best call
quality/price/feature in the whole industry.
2.2 Rates for Different Purposes
Different people have different call patterns, so it is no possible
to have a single set of call rates that is suitable for everyone. OZtell
provides flexibility in both charge rate and call quality.
OZtell has a number of charge rates available, for example,
businesses will select the charge per second rate, while a family with
teenagers will select flat untimed charge per call rate.
OZtell also has a number of call quality levels available, for example,
businesses with mostly short calls will select the higher quality while
lovers separated by long distances will select lower quality in order to
talk long for low prices.
2.3 Change Rates from Phone
OZtell does not force the customer to pick one rate plan over other.
Customer can select the rate they want to use AT THE TIME OF CALL.
Customers can use a per second rate for short calls and use
a flat untimed rate for long calls. They simply dial some additional
digits in front of the destination phone number in order to make that
specific call using a specific set of rates.
This ability to select rates on a call by call basis, is also useful
when a poorer quality rate is first select and found to be insufficient,
in this case, the same call can be made again using a higher quality rate
quickly by just add a few digits in fornt of the phone number.
2.4 Automatic Rate Selection
Using the Web Dialer function, customers can define for which call
destination to use which rates. The destination can be a whole
country, a city or even a single phone number.
So, everytime you ring a destination, your pre-defined rate corresponding
to that destination will be used. This let you use specfic rate for a specific
destination automatically, without the need to dial extra digits
in front of the destination phone number each time.
For example, if you always make very long calls to a certain phone
number and very short calls to other numbers, you can tell Web Dialer
to use untimed flat rate for that phone number but remain using per seocnd rate
for dialing other phone numbers.
Another important use of this function is for making calls using our competitors'
rates for certain destinations, so calls to those destinations
will automatically use our competitors' rate rather than OZtell's rates.
2.5 Call Destination Restrictions
Sometimes calls are make to high charge destinations like premium services,
overseas countries, mobile phones etc. either unintentionally or without authority.
Web Dialer can block all calls to certain destinations defined by you, you can
block a few individual phone numbers or a few whole countries. It is up to you to
define and control which phone destination can or cannot be dialed.
It is very useful for restricting access to certain phone numbers for children
and staff.
2.6 Universal Dialing Format
Web Dialer uses a single universal dialing format across BOTH traditional phone
networks and internet phone networks worldwide. Reducing confusion
when dialing between networks with different technologies from different
parts of the world.
Whether it is traditional phone or internet phone, the phone number to
enter for dialing is always made up of Country Code then Area Code then
Phone Number.
To dial ANY traditional phones, their full international direct dial (IDD) number
should be entered. For example, to call traditional phone number 92176000
in Sydney Australia, 61292176000 should be entered.
The 61 is the country code for Australia and 2 is the area code for Sydney.
There is NO need to enter
any traditional phone network specific IDD or STD prefix (like 0011 or 0) in front.
To dial ANY internet phones, the SAME full international direct dial (IDD) format
is used. For example, to call internet phone number 12345678 on the OZtralia
Internet Phone network, 89906012345678 should be entered.
The 899 is the Country Code for all Internet
Phones and 060 is the Area Code (Network Number) for the OZtralia Internet Phone network.
There is NO need to enter any internet phone network specific prefix (like * or **)
in front.
2.7 User Quick Dial
Phone Numbers can be long to enter and hard to remember. It is very convenient
to have the ability to define a list of short cuts or quick dials, so phone numbers
can be represented by much shorter easy to remember personal numbers.
For example, dialing 12 instead of 61292176012, or dialing 67 instead
of 8990601234567.
Most other quick dials are HANDSET based, so are hard to maintain as the user
changes from one phone to another.
Web Dialer's Quick Dial feature is USER based,
so once defined, they can be used across different handsets and even different
internet phone software on different computers.
2.8 Network Number Conversion
The number of Internet Phone (VoIP) networks is increasing everyday. In
order to call someone on a different network, their network address have
to be entered behind their phone number on those networks.
For example, to call someone with phone number 456789 on the sip.abc.com
phone network you have to enter 456789@sip.abc.com into your Internet Phone.
Unfortunately, it is not possible to enter the characters like @sip.abc.com
on most phone handsets, they have only digits (0-9) keypads.
A method of mapping a Network Number (digits) to a Network Address (characters)
is required in order for people to dial Internet Phones on external networks
easily.
The Network Number Conversion feature allows you to define your own personal
network number for @sip.abc.com - say you give it a network number
123. Now you can call the Internet Phone number 456789@sip.abc.com by simply
entering 899123456789 into any handset.
Using the standard international dialing format:
899 is the country code for Internet Phones.
123 is the area code (the 3 digit network number you defined).
456789 is the actual phone number of the person you wanted to call.
2.9 Local Dialing Conversion
The universal dialing format mentioned above is very simple for
dialing ACROSS traditionl and internet phone networks from anywhere, but for
those people who are used to the old method of dialing IDD and STD prefixes,
there is support for the Local Dialing Format.
With this feature, user can define their own country code, area code,
IDD prefix, STD prefix. For example,
Country Code = 61
Area Code = 2
IDD prefix = 0011
STD prefix = 0
Destination
Number |
Universal
Format |
Local
Format |
| Overseas |
61292176000 |
001161292176000 |
| National |
61292176000 |
0292176000 |
| Local |
61292176000 |
92176000 |
Web Dialer will take the Local Format that the user dialed and
convert it to the Universal Format it uses for making
calls.
2.10 Caller Number Control
When you make a call to different people, you might want to display
a different Caller Phone Number to them.
For example, you might want to display a local Sydney Caller Number to all
the Sydney people you are calling, while displaying a local Melbounre
Caller Number to all the Melbourne people you are calling.
Another use is to display one Caller Number when calling phones
of friends while displaying a different Caller Number when you are
calling strangers.
Since different Caller Numbers are displayed automatically when
you call different destinations, there is no need to spend time
telling people what number to ring you back on for what purposes
anymore.
2.11 Automatic Protocol Adaptation
Web Dialer's ability to use External Networks (or Competitor's Networks)
means that you will most likely encounter networks that are not compatible
with your phone equipment or links. Automatic Protocol Adaptation overcomes
that and let you use those networks even with incompatible equipment or
links.
For example, some External Networks use high bandwidth codecs
like G711, which will overwhelm a home or small office link. With
Web Dialer's Automatic Protocol Adaptation, those people can use
a low bandwidth codec like G729 to Web Dialer and then Web Dialer will
convert it to G711 automatically (before communicating with the previously
incompatible External Network).
2.12 Dial to Private Networks
Web Dialer accepts the entry of individual phone account information
from private phone networks. Once entered, all phones on those private
phone networks (like corporate networks) can be dialed through that
phone account.
A similar ability exist in the Web PABX
for receiving phone calls from phone on the private phone networks.
3. Usage Information
Web Dialer features are controlled centrally by selecting "Web Dialer"
from the drop down menu AFTER logging into www.oztralia.com
If you do NOT see "Web Dialer" in the drop down menu, then you have not
subscribed to this function as yet - go to "Maintain Functions"
in the drop down menu to subscribe to it.
Once you are on the Web Dialer page, click on "Help" on the top menu
bar to display detailed online help for Web Dialer.
|
|
