Web PABX - Voice Greetings
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Voice Greeting is a name (with NO spaces) make up of only alphanumeric characters (a to z, A to Z, 0 to 9). This name identifies a particular list of phone numbers to transfer a caller to.

Callers are directed to different Voice Greetings (and thus will be transferred to different lists of phone numbers) depending on who they are and what time they called.

The Voice Greeting name is also used as the name of the Voice Message file to be played to greet callers before the callers are transferred to their list of phone numbers.

So, if you have a Voice Greeting named "Public" and if you want a voice file to be played then you should have a voice file called "Public" stored in the system. To record such a voice file in the system simply use the special Record function mentioned below e.g. Record:Public

Key Pressed specifies the digits that a caller will need to press in respond to listening to the Voice Message file. If there is a match then the caller will be transferred to assoicated list of phone numbers.

A typical Voice Message will be "To talk to sales please press 1, to talk to support please press 2, to listen to the least price updates please press 3 and to leave a voice message please press 4"

If the caller does NOT entered the expected digits the first time then the Voice Message will be played two more times and if the expected digits are still not entered on those two occasions then the call will be terminated. (Yes, this feature is also a quick way of implementing password access control)

p option

Besides digits (0 to 9), you can also put an "p" (stands for play) into the Key Pressed field. This means after playing the Voice Message file there is NO need to get digit input from the caller. The caller will be transferred directly to the associated phone number list.

s option

Besides digits (0 to 9) you can also put an "s" (stands for skip) into the Key Pressed field. This means that there is NO playing of the Voice Message file and NO getting of digit input from the caller. The caller is immediately transferred to the associated phone number list after calling in.

Dial Order specifies the order of phone numbers on the list to transfer the caller to. Starting with Dial Order equals 1, when there is NO ANSWER or when a phone number is BUSY then the caller will be transferred to the next number on the list (2, 3, 4 and so on).

If a phone number will a lower dial order answered then the phone numbers on higher dial order will NOT be ring at all.

It is possible to have phone numbers with the SAME dial order. That means they will all be rang at once and the caller will be transferred to the first phone to pick up. This is very useful in situations where waiting to ring one phone number after another is too long for the caller.

Phone Number is the actual phone number in full international format. For example, 61292176000 for a Sydney landline number and 61410311070 for an Australian mobile number. To ring Internet phones you have to use the country code 899 (e.g. 89906012345) and to ring other Web PABX you have to use country code 898 (e.g. 89806012345).

There are also some SPECIAL non-digit and CaSe SenSiTiVe phone numbers available to add extra power to Web PABX:

  1. ivr which transfers the caller to Net2MAX's Web IVR service for a full function interactive voice respond experience. The format is ivr:xxx where xxx is the OZnumber of the Web IVR owner e.g. ivr:12345

  2. mail which records caller Voice Message to a file and then send that file by email to an email address. The format is mail:xxx where xxx is any valid email address e.g. mail:john@hotmail.com

  3. play which plays a Voice Message file to the caller. The format is play:xxx where xxx is the name of the voice message file e.g. play:hello

  4. record which records caller Voice Message to a file. The format is record:xxx where xxx is the name of the voice message file e.g. record:hello

  5. room which transfers caller into your conference room. The format is room e.g. room

  6. goto which jump to the user specified greeting_id. The format is goto:xxx where xxx is the name of the greeting_id e.g. goto:demo

By Default there is a sample Voice Greeting called "Public" already set up for you, which has the values Key Pressed = s and Dial Order = 1 and the Phone Number = that of your Internet Phone number.

When a call is directed to the "Public", the playing of the greeting voice message file will be "skipped" and the call will be transferred to your Internet Phone immediately.

If your Internet Phone is BUSY or there is NO ANSWER then it will go to Dial Order = 2 which then takes a voice message from the caller and send it to your email address.

You are of course welcome to change the default setting to suit your own needs, by putting in your own Voice Greetings and associated Key Pressed, Dial Orders and Phone Numbers.