Voice Greeting is a name (with
NO spaces) make up of only alphanumeric characters (a to z, A to
Z, 0 to 9). This name identifies a particular list of phone numbers
to transfer a caller to.
Callers are directed to different Voice Greetings (and thus will
be transferred to different lists of phone numbers) depending on
who they are and what time they called.
The Voice Greeting name is also used as the name of the Voice Message
file to be played to greet callers before the callers are transferred
to their list of phone numbers.
So, if you have a Voice Greeting named "Public" and if
you want a voice file to be played then you should have a voice
file called "Public" stored in the system. To record such
a voice file in the system simply use the special Record function
mentioned below e.g. Record:Public
Key Pressed specifies the digits
that a caller will need to press in respond to listening to the
Voice Message file. If there is a match then the caller will be
transferred to assoicated list of phone numbers.
A typical Voice Message will be "To talk to sales please press
1, to talk to support please press 2, to listen to the least price
updates please press 3 and to leave a voice message please press
If the caller does NOT entered the expected digits the first time
then the Voice Message will be played two more times and if the
expected digits are still not entered on those two occasions then
the call will be terminated. (Yes, this feature is also a quick
way of implementing password access control)
Besides digits (0 to 9), you can also put an "p" (stands
for play) into the Key Pressed field. This means after playing the
Voice Message file there is NO need to get digit input from the
caller. The caller will be transferred directly to the associated
phone number list.
Besides digits (0 to 9) you can also put an "s" (stands
for skip) into the Key Pressed field. This means that there is NO
playing of the Voice Message file and NO getting of digit input
from the caller. The caller is immediately transferred to the associated
phone number list after calling in.
Dial Order specifies the order
of phone numbers on the list to transfer the caller to. Starting
with Dial Order equals 1, when there is NO ANSWER or when a phone
number is BUSY then the caller will be transferred to the next number
on the list (2, 3, 4 and so on).
If a phone number will a lower dial order answered then the phone
numbers on higher dial order will NOT be ring at all.
It is possible to have phone numbers with the SAME dial order.
That means they will all be rang at once and the caller will be
transferred to the first phone to pick up. This is very useful in
situations where waiting to ring one phone number after another
is too long for the caller.
Phone Number is the actual phone
number in full international format. For example, 61292176000 for
a Sydney landline number and 61410311070 for an Australian mobile
number. To ring Internet phones you have to use the country code
899 (e.g. 89906012345) and to ring other Web PABX you have to use
country code 898 (e.g. 89806012345).
There are also some SPECIAL non-digit and CaSe SenSiTiVe phone
numbers available to add extra power to Web PABX:
ivr which transfers the caller to Net2MAX's Web IVR service
for a full function interactive voice respond experience. The
format is ivr:xxx where xxx is the OZnumber of the Web IVR owner
mail which records caller Voice Message to a file and then
send that file by email to an email address. The format is mail:xxx
where xxx is any valid email address e.g. mail:email@example.com
play which plays a Voice Message file to the caller. The format
is play:xxx where xxx is the name of the voice message file
record which records caller Voice Message to a file. The format
is record:xxx where xxx is the name of the voice message file
room which transfers caller into your conference room. The
format is room e.g. room
goto which jump to the user specified greeting_id. The format
is goto:xxx where xxx is the name of the greeting_id e.g. goto:demo
By Default there is a sample
Voice Greeting called "Public" already set up for you,
which has the values Key Pressed = s and Dial Order = 1 and the
Phone Number = that of your Internet Phone number.
When a call is directed to the "Public", the playing
of the greeting voice message file will be "skipped" and
the call will be transferred to your Internet Phone immediately.
If your Internet Phone is BUSY or there is NO ANSWER then it will
go to Dial Order = 2 which then takes a voice message from the caller
and send it to your email address.
You are of course welcome to change the default setting to suit
your own needs, by putting in your own Voice Greetings and associated
Key Pressed, Dial Orders and Phone Numbers.