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1. Quick Introduction
Dedicated Number gives you dedicated phone numbers in different
locations of your choice for people to call you on.
People can call, sms or fax you directly by dialing a phone
number that is dedicated for your use in THEIR own countries.
The main difference that sets OZtell apart from other phone number
services is the intelligence it delivers behind its phone numbers. You can
control exactly what happens when someone rings a Dedicated Number
you have picked.
You can use but you do NOT need an Internet phone to receive calls to
the Dedicated Number, any phone will do (like landline or mobile phones).
In fact, you do not even need to have a phone! An ordinary email box
will be enough to receive voice and fax messages from callers dialing
into your Dedicated Number.
Dedicated Number also has a lot MORE features that makes
it BETTER than other dial-in phone number services. Please
refer to the Superior Features section below.
2. Superior Features
Dedicated Number provides more features at a lower cost than any
other dial-in phone number service in the world.
Please click on the orange entries
ABOVE to get more details
on individual features. Please Click HERE
to read usage notes.
2.1 FAX Support
OZtell Dedicated Number support fax machines, so you can receive fax
call from them as well as voice calls.
2.2 Caller Number Display
You can see the phone number of the caller if the caller and
their phone network allow for to see it.
This is useful when you want to see who is calling you.
2.3 Called Number Display
You can see which Dedicated Number of yours the caller has called
(in order to reach you). This is particularly useful when you
have more than one Dedicated Number in different cities.
Any other major use of this feature is when you have PABXs
on your site, in that case the Called Number Display will tell
your PABX which number the caller has called, so your PABX can
transfer the call to the right person.
Normally, all phone calls to your phone has a destination
phone number that is the SAME as your phone number (which makes
sense since your phone is the destination of the call). For example,
if your phone number is 899060123456 then the destination phone number
is 899060123456.
Some large companies and call centres, however, have equipment that
can handle having the Dedicated Number the caller actually dialed as
the destination phone number instead. For example, if your phone
number is 899060123456 then the destination phone number of the
call can optionally be set to your Dedicated Number (6192176000).
2.4 Web PABX
Allows Dedicated Numbers to call multiple internet phones or
normal phones (landline and mobile) all at once or in order.
Allows Dedicated Numbers to go into advanced functions like audio
conference, voice mail, messaging to SMS, MSN etc.
Gives Dedicated Number the ability to determine what to do depending
on the time of day and also on the caller's phone number or the
caller's supplied password.
Allow Dedicated Number behaviour to be changed by text messages
(e.g. SMS, MSN messages etc.)
And many more features ... Click HERE
to access more details.
2.5 Use Competitor' Dedicated Number
There are locations in the world where customers might want
a Dedicated Number but OZtell does not have one in those places
as yet. In those cases customers can go to our competitors
(there are a few of them offering FREE Dedicated Numbers!) and
get the Dedicated Numbers from them.
As long as the Dedicated Numbers from our competitrs support
SIP (most do), then you can put all the features on the
Web PABX above onto it. Making their Dedicated Numbers much
more powerful.
2.6 Multipe Dedicated Numbers
You can select multiple Dedicated Numbers in different
cities to increase your coverage or select multiple
Dedicated Numbers in the same city to provide different
experience to callers in the same city.
All Dedicated Numbers can go to the same phone or you can
transfer callers to different groups
of phone numbers depending on which Dedicated Number
they called.
2.7 Many Countries
OZtell has more than 50 countries with Dedicated Numbers around
the world, so more people can call you by paying the cost of
a local call only.
2.8 Real-Time Local Selection
Net2MAX offers a wide selection of Dedicated Numbers around the
world. You can pick as many Dedicated Numbers as you like from
the list on the web. There is no quicker way of building up a remote
presence in a far away city or an additonal presence in your local
city.
For example, you can pick a number in Sydney and a number in Melbourne
for your Australian customers then pick a number in Auckland for
your New Zealand customers.
You do not have to get a number you do not like and
you do not have to wait for your Dedicated Number to be
provisioned.
You just select from a list of available Dedicated Numbers in
the city of your choice. The Dedicated Number is active
for use immediately afterwards.
2.9 Real-Time Control
You can select from the web where the calls ringiing into your Dedicated Number
are to be transferred (e.g. Internet Phone, Web PABX, Fax Machine etc.). The
control takes effect immediately - so you can quickly test it.
There are many options, for example:
- Web PABX automatically transfer incoming calls to different
groups of phone numbers in different order depending on who is
calling and what time they call you. Playing and recording voice
messages allows you to interact with your callers while you are
busy. Voice Conferencing allows large numbers of people to discuss
issues together.
- Internet Phone automatically transfer incoming calls to your
Internet Phone Number (899...). Allowing people without Internet
Phones to call you.
- Fax Machine automatically plays a fax tone and receives faxes
on behalf of you. The fax is then sent to your email address.
Saving you on purchasing your own fax line, fax machine and related
consumables.
- Web IVR automatically handles incoming calls and outgoing calls
with a full suite of phone, fax, SMS, email, file, web, calendar
and payment functions under your control form the web.
- Silent IVR is the same as Web IVR, expect that incoming calls
are not answered. The caller phone number is still detected however
and is supplied to the Web IVR for further processing. The call
is totally free because it was NEVER answered. By combining Silent
IVR with different Dedicated Numbers, very useful services can
be provided e.g. for example, sending out SMS to whoever that
ring a particular phone number.
3. Usage Information
Dedicated Number features are controlled centrally by selecting
"Dedicated Number" from the drop down menu AFTER logging into
the OZtell website.
If you do NOT see "Dedicated Number" in the drop down menu, then
you have not subscribed to this function as yet - go to
"Maintain Functions" in the drop down menu to subscribe to it.
Once you are on the Dedicated Number page, click on "Help" on the
top menu bar to display detailed online help for Dedicated Number.
3.1 Instant and On-Demand Phone Numbers
There are two ways of applying for dedicated numbers: Instant Numbers
and On-Demand Numbers. They provide similar functions but
different in the application processs.
With Instant Numbers you can select
the number for a city from a drop down list on the web. It is
available immediately after selection. It covers a smaller number
of cities than On-Demand Numbers.
On-Demand Numbers are also applied for on the
web but you cannot pick a "nice" number from a list as you do not know
what you will get before your submit your request. You will still
know the number assigned to you almost immediately AFTER you have
submitted your number request.
3.2 Dedicated Number Portability
Currently, Dedicated Numbers are NOT portable
by the user to other networks. More details here:
http://www.oztell.com/legal_privacy_statement.htm#numbers
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