Public SIP Account
 
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Introduction

SIP is one of the most popular Internet Telephony (or Voice over IP) protocols around.

OZtell provides a public SIP account for anyone to use WITHOUT having them to have SIP account of any sort in order to make an SIP phone call.

A good way to try out the public SIP account is to download free Internet Phone software on your computer. Here we use a very popular free Internet Phone software called X-Lite as an example, but the process and setting up can be applied to all SIP based Internet Phones.

You can be talking through X-Lite (or any other compatible SIP device) in just a few minutes by following the 4 steps below: 1. Set Up SIP Account

  1.1 Non OZtell Customers

If you are NOT an OZtell customer, you can STILL follow the instructions below to set up SIP software on your computer in order to call OZtell customers. Simply skip step 1 and go straight to step 2 to download the X-Lite software.

Note: since you are not an OZtell customers, you can only use this accoun to call OZtell customers and no one else. if you want to become an OZtell customer so you can call any phone numbers (instead of just OZtell customers), then please Click HERE to apply.

Once you have joined, you will receive your OZnumber and PIN (send to you after your initial payment) and you can proceed as an OZtell Customer.

  1.2 OZtell Customers

All OZtell Telephone Services contain SIP accounts. The difference is whether you want to make outgoing calls only or you want to be able to receive calls as well.

With the Iron Service you can only make outgoing calls and you do NOT have your own individual SIP account. You have to use the OZtell public sip account (which is "1") in order to make call from a SIP phone.

With other services (Bronze Service and Silver Service) you can make both incoming and outgoing calls, since you will get your own individual SIP account.

  2. Download Software

You can go to the following web site:
http://www.xten.com/index.php?menu=products&smenu=download
to download the X-Lite software.



Or, just click on one of the links below and download directly:

Save the downloaded file and run it to start configuration.

Official setup instructions for the downloaded file are available HERE but you should not need to refer to it, if you follow the instructions below.

  3. Set Up Software

After you have started the X-Lite software, follow the instructions on screen to tune the audio settings.



After audio setting tuning, the software will pop up a menu to let you to setup the default SIP Proxy



  3.1 Set Up for Non OZtell Customers and Iron Service Customers

On the SIP proxy configuartion screen, enter the following information only.

  • Enabled: Yes
  • Display Name: OZtell Sip Phone
  • Username: 1
  • Authorization User: 1
  • Password: 1
  • Domain/Realm: oztralia
  • SIP Proxy: sip.oztralia.com
Click on Back, Back and Back again. Then close the configuration window.


  3.2 Set Up for Bronze and Silver Services Customers

On the SIP proxy configuartion screen, enter the following information only.


  • Enabled: Yes
  • Display Name: OZtell Sip Phone
  • Username: 899060 Your OZnumber
  • Authorization User: 899060 Your OZnumber
  • Password: Your PIN
  • Domain/Realm: oztralia
  • SIP Proxy: sip.oztralia.com
Click on Back, Back and Back again. Then close the configuration window.


4. Using Software

  4.1 Usage for Non OZtell Customers and Iron Service Customers

  1. To make a phone call to OZtell Customers, enter their phone number on the keypad, and press the green phone button.

    For example, to call the Internet Phone of OZmember 12345, you enter 89906012345. To call the Web PABX of OZmember 12345, you enter 89806012345.

    user posted image

  2. To make a phone call to normal phones, dial 138813, when prompted, enter the destination phone number (in full IDD format with country code and area code) on the keypad then press the green phone button. Once you get connected you will be prompted to enter your OZnumber and your PIN.

    For example, to call 92176000 in Sydney Australia, you dial 138813, when prompted, select desired language, enter 61292176000. Then when asked you enter your OZnumber 123456# and PIN 123456#
  4.2 Usage for Bronze and Silver Services Customers

    1. To make a phone call, enter the destination phone number from keypad, and press the green phone button. Again, full IDD format (including country code and area code) has to be used for the phone number.

    user posted image

    2. To answer an incoming call, press the red flashing line. (1,2 or 3)

    user posted image

  5. Configure Software

Below are optional instructions on how to further configure the X-Lite v2.0 (Build 1103m) to your needs:
    1. Press on Menu Button (Next to Clear Button) and the Menu Window will pop up.

    user posted image

    2. Select "System Settings" then press "Select".
    3. Select "SIP Proxy" then press "Select".
    4. Select "[Default]" then press "Select".
    5. Proxy Setting as below:
      Enabled: Yes
      Display Name: Your Name
      Username: 899060 Your OZnumber
      Authorization User: 899060 Your OZnumber
      Password: Your PIN
      Domain/Realm: oztralia
      SIP Proxy: sip.oztralia.com
      Out Bound Proxy:
      Use Outbound Proxy: Default
      Send Internal IP: Default
      Register: Default
      Voicemail SIP URL:
      Forward SIP URL:
      Use Voicemail: Forward to Voicemail
      Direct Dial IP: No
    user posted image

    6. Click on "Back", "Back", "Back", then "Advanced System Settings"

    7. Select "Codec Settings"

    user posted image

    8. Select "iLBC", and change "Enabled" to "Yes", "Magic Number" to "97"

    user posted image

    9. Click on "Back"

    10. Select "Speex", and change "Enabled" to "Yes", "Magic Number" to "110"

    user posted image

    11. Click on "Back", and "Back" again, select "Audio Settings"

    user posted image

    12. Select "Silence Settings", and change "Transfer Silence" to "Yes"

    user posted image

    13. Click on "Back", and close this window


6. Maintain your SIP account
  1. Login to http://www.oztralia.com with your OZnumber and PIN

  2. Click into Phone -> Internet Number -> SIP (the word SIP will be green in colour)
    Read the information there, if you agree, click "Register"
    Click "close" to close the registration page.

  3. Click into Phone -> Internet Number -> SIP (the word SIP will be orange in colour)
    For question "Set Internet phone to SIP" select "Yes"
    Then click "Submit"
You now have your Internet phone account set as SIP.

At anytime, if you want to change to another protocol like IAX, just click into Phone -> Internet Number -> IAX and answer "Yes" to "Set Internet phone to IAX2".

User Guide

The following steps are the simple way to set up a Internet Phone Number:

Step 1: Login to http://www.oztralia.com/index1.php

Step 2: Click on Managers -> Phone

Step 3: Click on Internet Phone Number

Step 4: Click on SIP

Step 5: Register SIP, you can check "Set OZphone sequence as my default sequence" and this option is used for the Web IVR service

Step 6: Finished register then close the page and click on SIP again under Internet Phone Number to enter into SIP main menu

Step 7: You can enable the G711(alaw, ulaw) codec, enable video support and re-arrange the new codec order and submit

Step 8: Finish setup, click close to close the page

Click here for more information on in$ Internet Phone Software (X-Lite)



7. Web Button
  1. Information
    Web Button is a quick way of making phone calls to OZtell customers using a computer rather than a phone! You do not need to configure any software, just call and talk straight from your web browser!

    Assuming you have Internet connection already, you can be ANYWHERE in the world and the call is absolutely FREE!

    You do not even have to pay for a local call and can talk as long as you like whether you are at an Internet cafe, a hotel room or your home.

    While web button is much more convenient than Internet Phone software since there is NO manual download or software configuration. It does have some limitations:
    1. Works on MS Windows Platforms only.
    2. Works on public IP addresses only (not computers behind a NAT or a firewall)
    3. Works on Microsoft and Mozilla based browsers only.
  2. Usage
    1. Click on the 'Talk' button below (the button will dial our office number)
    2. Select the language
    3. Follow the voice prompt

    Note: You need to have a multimedia PC running MS Windows in order to use the Web Button.
  3. Download
    Your Web Browser should AUTOMATICALLY download the Web Button plug-in when you click on the web button on a web page. If it fails to do so, you can download the plug-in yourself by Clicking HERE. And then just run it and your web browser will pick it up.

    System Requirements
    • Pentium 100 MHz PC computer with 64 MB RAM or higher.
    • Windows 98 or higher.
    • An Internet connection (LAN or modem, minimum 33Kbps).
    • Multimedia equipment: microphone and speakers or headphones or a head set.
    • Windows-compatible sound card.
          Note: A full-duplex sound card is required for full-duplex mode (in full-duplex mode both parties can speak, as with a normal telephone; in half-duplex mode, each side must take turns in speaking).
    • One of the following browsers:
      - Netscape Navigator 3.x or higher
      - Netscape Communicator 4.0 or higher
      - Microsoft Internet Explorer version 3.02 or higher
  4. Usage-tips
    These are some of the steps you can take to improve the performance of your Web Button connection:
    Your Computer
    1. Make sure that your microphone and speakers are working before you try to troubleshoot Web Button. A lot of times the problem is with the local PC set up and not Web Button.
      • Check if your microphone is plugged in and turned on.
      • Some sound cards have two connectors for the microphone, a "line-in" connector and a "microphone" connector. Make sure that the microphone is only plugged into the "microphone" connector.
      • Check if your speakers are plugged in, turned on, if they have their own volume control that the volume level is high enough.
      • Check no other program is using the sound card by opening the windows task manager.
      • Try to run as few other programs on your PC as possible as both foreground and background programs might affect voice quality.
    2. Make sure the microphone and speakers are set up properly.
      • Steps: Check your windows taskbar and see if you have a yellow speaker icon on the bottom right next to your time clock. If you see it, go to the next paragraph. If you do not see it, double click on My Computer -> Control Panel -> Multimedia. In "Multimedia," make sure that the "Show volume control on the task bar" option is checked. Click on "OK". Once you do that, you should see a yellow Speaker icon appear on the bottom right hand corner of your computer next to your clock.
      • Double click on the yellow speaker icon. When the "volume controller" window comes up, make sure that none of the options are muted. Click on the "Options" pull down menu and select "Properties". A new window called "Properties" will pop up.
      • Firstly, in the "Adjust Volume for" section make sure the radio sign is on "Playback" and look at "Show the following volume control list". In this section, make sure that "Wave" and "Volume Control" are checked. And the volumes are set at the right levels. You should uncheck all the other options.
      • Secondly, switch the radio button to "Recording". Look at the "Show the following volume control list" and make sure you ONLY have "Microphone" checked and then click "OK". This will bring up a new window called "Recording". In the "Recording" window, make sure you have the box under the "Microphone Balance" option checked and the volume is set at the right level.
    3. Set microphone sensitivity (recording volume) and speaker volume (wave volume) to just high enough for use but as low as possible. Steps: Again double click on the My Computer -> Control Panel -> Multimedia. Under the "Audio" tab you will see 2 volume controllers, one for wave or playback, and the other for recording. Please adjust those to the lowest proper level.  
    4. This should not be necessary given Web Button's advanced echo cancellation. But if echo is really bad, you can control it manually by using the microphone MUTE button. Click on mute when you are not talking during the call and releasing it when you talk.

    Your ISP
    1. Select a good ISP with good performance. Do a few pings to test your ISP at different times. Or, use an OZtell-recommended ISP in your area.
    2. If there is no good performing ISP where you are, try placing your calls during low traffic times.
    3. Check that your connection to your ISP is stable and fast (at least 28.8K)
    Note: Web Button may not work if you are behind a firewall or use a private IP address.


8. Internet Phone

  1. Information
    Internet Phone is a very popular way of making phone calls to the OZtell customers using a computer rather than a traditional phone!

    Assuming you have Internet connection already, you can be ANYWHERE in the world and the call is absolutely FREE!

    You do not even have to pay for a local call and can talk as long as you like whether you are in a hotel room or your home.

    Currently, 2 types of Internet Phones are supported:

    1. SIP Phones
      Both software and hardware SIP phones are supported. OZtell provides a public SIP account of
      • SIP Username: 1
      • SIP Password: 1
      • SIP Server: sip.oztralia.com
      for you to configure and use in any SIP phones you like. There is a quick set up guide for the X-Lite software SIP phone HERE.
    2. OZtell Dialpad
      OZtell Dialpad is a software Internet Phone that can be used without any configuartion or set up. You simply download it and run it. A dialpad will appear and you just enter the phone number you wanted to call.
  2. Usage
    1. Start up X-lite, follow the instructions to tune up your Audio Setting. When Prompt to configure SIP proxy, enter the following information only.
      • Enabled: Yes
      • Display Name: OZtell Sip Phone
      • Username: 1
      • Authorization User: 1
      • Password: 1
      • Domain/Realm: oztralia
      • SIP Proxy: sip.oztralia.com
      Click on Back, Back and Back again. Then close the configuration window.
    2. You should see "Logged in - Enter Phone Number" on top of the X-lite screen now. If you see "Login timed out! Contact Network Admin", please check your firewall settings on the router or on the computer, make sure UDP ports 5060, 8000-8005 are not blocked.
    3. To make a phone call, enter the number from keypad, and press the green button. You can call the following numbers
      • 899xxxxx: OZtell Internet Phone Numbers
      • 898xxxxx: OZtell Customer's WebPABX
      • 138813: 138813 Telephone Portal
    4. If you experience choppy voice, goto Audio Settings, and set Transfer Silence to be "Yes". For more details regarding more advanced X-lite setup, please goto here.
    5. Please make sure UDP ports 5060, 8000-8005 are NOT blocked by your firewall
    For technical support please email support@oztell.com.
  3. Download

    Click here to download software (X-lite)

    System Requirements
    Before installing Internet Phone, make sure your system meets the following minimum requirements:
    • Pentium processor 133 MHz or higher
    • Windows 95/98 or Windows NT 4.0 or higher
    • 16 MB RAM (Windows 95/98) or 32 MB RAM (Windows NT4.0)
    • Internet connection (36.6 kbps recommended; minimum connection speed 14.4 kbps)
    • Windows-compatible sound card (A full-duplex sound card is recommended)
    • Microphone and speakers/headphones
    • To be able to make calls you must be connected to the Internet.
  4. Usage-tips
    These are some of the steps you can take to improve the performance of your Web Button connection:
    Your Computer
    1. Make sure that your microphone and speakers are working before you try to troubleshoot Web Button. A lot of times the problem is with the local PC set up and not Web Button.
      • Check if your microphone is plugged in and turned on.
      • Some sound cards have two connectors for the microphone, a "line-in" connector and a "microphone" connector. Make sure that the microphone is only plugged into the "microphone" connector.
      • Check if your speakers are plugged in, turned on, if they have their own volume control that the volume level is high enough.
      • Check no other program is using the sound card by opening the windows task manager.
      • Try to run as few other programs on your PC as possible as both foreground and background programs might affect voice quality.
    2. Make sure the microphone and speakers are set up properly.
      • Steps: Check your windows taskbar and see if you have a yellow speaker icon on the bottom right next to your time clock. If you see it, go to the next paragraph. If you do not see it, double click on My Computer -> Control Panel -> Multimedia. In "Multimedia," make sure that the "Show volume control on the task bar" option is checked. Click on "OK". Once you do that, you should see a yellow Speaker icon appear on the bottom right hand corner of your computer next to your clock.
      • Double click on the yellow speaker icon. When the "volume controller" window comes up, make sure that none of the options are muted. Click on the "Options" pull down menu and select "Properties". A new window called "Properties" will pop up.
      • Firstly, in the "Adjust Volume for" section make sure the radio sign is on "Playback" and look at "Show the following volume control list". In this section, make sure that "Wave" and "Volume Control" are checked. And the volumes are set at the right levels. You should uncheck all the other options.
      • Secondly, switch the radio button to "Recording". Look at the "Show the following volume control list" and make sure you ONLY have "Microphone" checked and then click "OK". This will bring up a new window called "Recording". In the "Recording" window, make sure you have the box under the "Microphone Balance" option checked and the volume is set at the right level.
    3. Set microphone sensitivity (recording volume) and speaker volume (wave volume) to just high enough for use but as low as possible. Steps: Again double click on the My Computer -> Control Panel -> Multimedia. Under the "Audio" tab you will see 2 volume controllers, one for wave or playback, and the other for recording. Please adjust those to the lowest proper level.  
    4. This should not be necessary given Web Button's advanced echo cancellation. But if echo is really bad, you can control it manually by using the microphone MUTE button. Click on mute when you are not talking during the call and releasing it when you talk.

    Your ISP
    1. Select a good ISP with good performance. Do a few pings to test your ISP at different times. Or, use an OZtell-recommended ISP in your area.
    2. If there is no good performing ISP where you are, try placing your calls during low traffic times.
    3. Check that your connection to your ISP is stable and fast (at least 28.8K)
    Note: Web Button may not work if you are behind a firewall or use a private IP address.