| Web PABX gives
the you the power and convenience of PABX (Private Automatic Branch
Exchange) with the ease of use of point and click graphical web user-interface.
A traditional PABX is like a smart automatic phone answering machine
handling phone calls for a group of phones. It is normally used
by large organisations. Net2MAX's version of the PABX (Web PABX)
is even smarter than traditional PABXs. It is web based and is designed
for individuals and small organisations rather than large organisations.
Some functions for intelligent for handling of incoming calls,
- Caller Control
- Time Control
- Voice Mail
- Voice Menus
- Hunt List
- Broadcast List
People ringing your Web PABX will have different experiences depending
on who they are, what time they called and what digits on the phone
The following functions can be used to save both the caller and
yourself a lot of time:
Caller Identification automatically detect and check
the caller phone number against a list of phone numbers you
have predefined. And then transfer them to different destinations
depending on who they are.
Special support is available for (1) those callers who do not
disclose their calling phone numbers and (2) those callers who
do disclose their calling phone numbers but their numbers are
not specified on the list. These two groups of users can independently
be transferred to different destinations.
The system can optionally ask those callers WITHOUT calling
phone numbers to enter their OZnumber and PIN in order to verify
their identities so to transfer them to the correct destinations.
Time Check looks up your group calendar and determine
whether the current time of call means the current caller should
be transferred to different destinations based on different
time of the call.
This step is optional, if Time Check not defined then the caller
will be transferred to the assoicated destinations at all times.
Greeting Message plays a pre-recorded greeting voice
message to the caller. For example to inform the caller of your
identity (e.g. Welcome, thank you for calling John Smith) or
to ask the caller to press different digits on the phone in
order to be transferred to different destinations (e.g. for
sales press 1, for support press 2).
This step is optional, it is possible to skip this step so
that the caller is transferred directly to the destinations
WITHOUT hearing any Greeting Message at all.
List Selection takes the digit inputs from the caller
and transfers the caller to the list of destinations associated
with the digits that the caller entered. This step is optional,
if the playing of the Greeting Message is skipped then no digit
input will be processed.
After Call Classification, incoming calls can be directed to different
groups of phone numbers in an intelligent manner.
Call Orderly goes through all the destination phone numbers
for a call and ring them in an order defined by you. If a phone
number is BUSY or has NO ANSWER then the system will go to the
next one on the list. If any phone answered then the caller
will be put through and no further phone number on the list
This step is optional, you can have only one number on the
Call Concurrently takes all the destination phone numbers
for a call and ring them all AT ONCE. The first phone to answer
(someone picks the phone up) will take the call. All the other
phones on the destination list will stop ringing.
This step is optional, you can have only one number on the
By combining the Call Orderly and Call Concurrently features above,
groups of phone numbers can be defined, so that when a call comes
in, phone numbers in the same group are all ring together. The first
phone out of the group to answer will pick up the call. Multiple
groups can be defined so if one group of phones does not answer
or is busy, different groups will be tried in predefined order.
Besides ringing Normal Phones (landlines and mobiles), Web PABX
has a growing list of exciting alternatives that the caller can
also be transferred to.
Internet Phones can be freely intermixed with Normal Phones on
the destination list. So, they can be rung at once together with
Normal Phones or be rung at order before or after other destinations.
Internet Phone from other networks and even using other protocols
can be rung this way.
Web PABXs are also valid destinations. This is useful when a complex
PABX needs to be built by combining a number of smaller PABXs together
e.g. departmental PABXs join forces to form a big enterprise wide
PABX. Call transfers between Web PABXs are instantenous and total
free - whether they are in the same city or across the world.
Web IVRs are available for heavy duty applciations. They can perform
complex interactive services for the caller from making payments,
to checking emails, to surfing the web, sending and receiving voices,
fax, sms messages etc. - all form the phone!
Voice Recording to create different voice files is possible - both
for caller leaving you voice messages or for you to leave voice
messages for them.
Voice Playing of any prerecorded voice files on the system is possible
- those recorded by the callers or by you.
Voice Mail takes voice recordings and send them to email addresses
of your choice.
Voice Conference provides a meeting place where all phone calls
transferred to it can hear and talk to each other.
Web PABX delivers the productivity gains of PABXs in an easy to
use web based format. Besides ringing groups of phone numbers, there
are also added functions like taking a voice message from caller
then sending to an email address, recording and playing a library
of voice messages to the caller, creating a voice conference room
to support multi-party discussions and if required tranfserring
the call to Web IVR (Net2MAX's Intervative Voice Respond system
- which is the world's most advanced IVR).
Simple 3-Step Configuration
Using Web PABX to its full power is a simple 3 step process.
Define one or more Voice Greetings to answer the callers under different
You can define as many Voice Greetings as you like, but you must
define at least ONE for Web PABX to work.
Define Caller Identification to determine which Voice Greeting to
use for which caller.
You can define as many Caller Identifications as you like, but you
must define at least ONE for Web PABX to work.
Define Events in Group Calendar to determine which Voice Greeting
to use at what time.
Optionally, some Voice Greetings can be defined in the Group Calendar
for time driven responses
The above 3 steps can be performed by logging into http://www.oztralia.com
then going to Switch -> Web PABX
Web PABX is new technology and very detailed instructions are available
online with each of the 3 steps of configuration.
Like all Net2MAX Web pages, to activate on online help for those
3 steps, please click on Help logo on the upper right hand corner
of the web page.
To turn online help off, click the Help logo again.
The Web PABX automatic phone answering machine is one of the things
that sets Net2MAX apart. People ringing the Web PABX will have different
experiences depending on who they are, what time they called and
what digits on the phone they pressed.
A advanced call queuing system where groups of phone numbers can
be defined. When a call comes in, phone numbers in the same group
are all ring together. The first phone out of the group to answer
will pick up the call.
Multiple groups can be defined so if one group of phones does not
answer or is busy, different groups will be tried in predefined
When none of the defined groups answer then the caller has a choice