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1. Quick Introduction
Local Number gives you dedicated phone numbers in different
locations of your choice for people to call you on.
People can call you directly by dialing a LOCAL phone
number that is dedicated for your use in their own CITIES.
The main difference that sets Net2MAX apart from other phone number
services is the intelligence it delivers behind its phone numbers. You can
control exactly what happens when someone rings a Local Phone Number
you have picked.
You can use but you do NOT need an Internet phone to receive calls to
the Local Number, any phone will do (like landline or mobile phones).
In fact, you do not even need to have a phone! An ordinary email box
will be enough to receive voice and fax messages from callers dialing
into your Local Number.
Local Number also has a lot MORE features that makes
it BETTER than other dial-in phone number services. Please
refer to the Superior Features section below.
2. Superior Features
Local Number provides more features at a lower cost than any
other dial-in phone number service in the world.
Please click on the orange entries
ABOVE to get more details
on individual features. Please Click HERE
to read usage notes.
2.1 FAX Support
OZtell Local Number support fax machines, so you can receive fax
call from them as well as voice calls.
2.2 Caller Number Display
You can see the phone number of the caller if the caller and
their phone network allow for to see it.
This is useful when you want to see who is calling you.
2.3 Called Number Display
You can see which Local Number of yours the caller has called
(in order to reach you). This is particularly useful when you
have more than one Local Number in different cities.
Any other major use of this feature is when you have PABXs
on your site, in that case the Called Number Display will tell
your PABX which number the caller has called, so your PABX can
transfer the call to the right person.
Normally, all phone calls to your phone has a destination
phone number that is the SAME as your phone number (which makes
sense since your phone is the destination of the call). For example,
if your phone number is 899060123456 then the destination phone number
is 899060123456.
Some large companies and call centres, however, have equipment that
can handle having the Local Number the caller actually dialed as
the destination phone number instead. For example, if your phone
number is 899060123456 then the destination phone number of the
call can optionally be set to your Local Number (6192176000).
2.4 Web PABX
Allows Local Numbers to call multiple internet phones or
normal phones (landline and mobile) all at once or in order.
Allows Local Numbers to go into advanced functions like audio
conference, voice mail, messaging to SMS, MSN etc.
Gives Local Number the ability to determine what to do depending
on the time of day and also on the caller's phone number or the
caller's supplied password.
Allow Local Number behaviour to be changed by text messages
(e.g. SMS, MSN messages etc.)
And many more features ... Click HERE
to access more details.
2.5 Use Competitor' Local Number
There are locations in the world where customers might want
a Local Number but OZtell does not have one in those places
as yet. In those cases customers can go to our competitors
(there are a few of them offering FREE Local Numbers!) and
get the Local Numbers from them.
As long as the Local Numbers from our competitrs support
SIP (most do), then you can put all the features on the
Web PABX above onto it. Making their Local Numbers much
more powerful.
2.6 Multipe Local Numbers
You can select multiple Local Numbers in different
cities to increase your coverage or select multiple
Local Numbers in the same city to provide different
experience to callers in the same city.
All Local Numbers can go to the same phone or you can
transfer callers to different groups
of phone numbers depending on which Local Number
they called.
2.7 Many Locations
OZtell has more than 60 locations with Local Numbers around
the world, so more people can call you by paying the cost of
a local call only.
2.8 Real-Time Local Selection
Net2MAX offers a wide selection of Local Phone Numbers around the
world. You can pick as many Local Phone Numbers as you like from
the list on the web. There is no quicker way of building up a remote
presence in a far away city or an additonal presence in your local
city.
For example, you can pick a number in Sydney and a number in Melbourne
for your Australian customers then pick a number in Auckland for
your New Zealand customers.
You do not have to get a number you do not like and
you do not have to wait for your Local Number to be
provisioned.
You just select from a list of available Local Numbers in
the city of your choice. The Local Number is active
for use immediately afterwards.
2.9 Real-Time Control
You can select from the web where the calls ringiing into your Local Number
are to be transferred (e.g. Internet Phone, Web PABX, Fax Machine etc.). The
control takes effect immediately - so you can quickly test it.
Currently there are 5 options:
- Web PABX automatically transfer incoming calls to different
groups of phone numbers in different order depending on who is
calling and what time they call you. Playing and recording voice
messages allows you to interact with your callers while you are
busy. Voice Conferencing allows large numbers of people to discuss
issues together.
- Internet Phone automatically transfer incoming calls to your
Internet Phone Number (899...). Allowing people without Internet
Phones to call you.
- Fax Machine automatically plays a fax tone and receives faxes
on behalf of you. The fax is then sent to your email address.
Saving you on purchasing your own fax line, fax machine and related
consumables.
- Web IVR automatically handles incoming calls and outgoing calls
with a full suite of phone, fax, SMS, email, file, web, calendar
and payment functions under your control form the web.
- Silent IVR is the same as Web IVR, expect that incoming calls
are not answered. The caller phone number is still detected however
and is supplied to the Web IVR for further processing. The call
is totally free because it was NEVER answered. By combining Siemt
IVR with different Local Phone Numbers, very useful services can
be provided e.g. for example, sending out SMS to whoever that
ring a particular phone number.
2.10 Online Directory
All local number assignment are submitted to official governemnt
phone directories of respective countries.
You can change the details of your Local Number at anytime via the web.
For example, the address mapping to that local phone number, the listing
status of the phone number in phone directories (whether you want it to
be Listed (List in phone directories) or UnListed (NOT list in phone
directories) or Suppressed (List in phone directories BUT without address).
3. Usage Information
Local Number features are controlled centrally by selecting
"Local Number" from the drop down menu AFTER logging into
www.oztralia.com
If you do NOT see "Local Number" in the drop down menu, then
you have not subscribed to this function as yet - go to
"Maintain Functions" in the drop down menu to subscribe to it.
Once you are on the Local Number page, click on "Help" on the
top menu bar to display detailed online help for Local Number.
3.1 Regional and Special Phone Numbers
In order to speed up the coverage of Local Phone Numbers around
the world, two special types of dial-in phone numbers have been
introduced in a larger number of locations than Local Numbers.
These two types of dial-in phone numbers are called Regional Numbers
and Special Numbers. They provide similar function as
Local Number but at a higher costs and less functionality.
Regional Numbers are like Local Numbers in that you can select
the number for a city from a drop down list on the web. It is
available immediately after selection.
Special Numbers have to be applied for individually and you do not know
what you will get. Also, you have to wait 2-3 weeks in order to get a
Special Number.
Like Local Number, people can ring your phone, fax, web pabx etc.
by dialing your Regional or Special numbers.
There are some limitations with these numbers compared to Local
Numbers. Both of them do NOT support the display of Caller
Line Identification (CLI) at this stage (so you do not know
who is calling you before you answer the call). And the fax
compatibility with different fax machines on those numbers are not
as good as that of for Local Numbers (although most modern fax machines
will still work with them).
3.2 Local Number Portability
Local, Regional and Special Phone Numbers are NOT portable
by the user to other networks. More details here:
http://www.oztell.com/legal_privacy_statement.htm#numbers
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