Instant Call Centre Tutorial
 
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Phone Card Service gives you the flexibility of having 3 different phone services in one, allowing you to pick the most appropriate calling method at anytime.

It is suitable for people who only want to make OUTGOING calls through OZtell.

1. Indirect Dialing 2. Direct Dialing 3. Internet Dialing In additonal to the 3-in-1 dialing above, the Phone Card Service also gives you a set of extra features:
1.1 Calling from Normal phone
Public phones, mobile phones, home phones etc.

Ring in from more than 66 locations around Australia at the cost of a local call.
    4 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

    e.g. (02) 90111000

  2. Enter your preferred langauge (like 1 for English).

    e.g. 1

  3. Enter the phone number you wanted to call in full IDD format (including country code and area code but with the IDD prefix) followed by # (hash).

    e.g. 61292176000#

  4. Enter your OZnumber followed by # (hash) then your PIN followed by # (hash).

    e.g. 1234# 567#

1.2 Calling from Trusted phones
Phones you have registered as trustworthly from the web page.

Trusted Phone Number eliminates the entering of Account Number and PIN. Calls from a predefined list of Trusted Phone Numbers will not need authenication.
    2 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

    e.g. (02) 90112020

  2. Enter the phone number you wanted to call in full IDD format (including country code and area code but with the IDD prefix) followed by # (hash).

    e.g. 61292176000#

2.1 Calling from Override Phone
Phones you have registered as Override from the web page.
    1 step:

  1. Dial any IDD (overseas), STD (domestic) or Mobile phone number with the 4 digit override code (e.g. 1414) in front.

    e.g. 14140292176000
2.2 Calling from Preselect Phone
Phones you have registered as Preselect from the web page.
    1 step:

  1. Dial any IDD (overseas), STD (domestic) or Mobile phone number as normal.

    e.g. 0292176000
3.1 Calling from SIP Phones.
Most SIP phones (hardware or software) are supported.

SIP is a very popular Internet phone protocol, available on most Internet phone software and hardware.
You can use OZtell's public SIP account on most SIP devices to make calls to Internet phones as well as Normal Phones.

You will need a SIP capable software or hardware in order to make the calls. You will also need to set up those software and hardware with the the OZtell public SIP account.

Details on using OZtell's Public SIP Account is available by Clicking HERE

3.2 Calling from OZtell Softphone
Simple Internet Phone software for the PC.

OZtell Softphone is a very quick and easy way of calling from a computer, with NO installation, NO configuration, NO SIP account.

MS Windows version of OZtell Softphone is available now, with versions for Mac OS X and Linux coming soon.

Details on using OZtell's Softphone is available by Clicking HERE

6. Send SMS messages.
Public phones, mobile phones, internet phones, home phones etc.
    6 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

    e.g. (02) 90112020

  2. Enter your preferred langauge (like 1 for English).

    e.g. 1

  3. Enter 0 (zero) followed by # (hash) to call the Special Service menu.

    e.g. 0#

  4. Enter 5 to go to Send SMS menu.

    e.g. 5

  5. Select the category of message to send. A list of all message categories is at http://www.oztell.com/textlibrary.
    e.g. 2

  6. Select a message within the category. A list of all text messages is at http://www.oztell.com/textlibrary.
    e.g. 2
7. Call to Internet Phones.

You can use OZtell's public SIP account to make calls to Internet phones as well as Normal Phones.
You will need a SIP capable software or hardware in order to make the calls.
Details on using OZtell's Public SIP Account is available by Clicking HERE

Ring in from more than 66 locations around Australia
Only local call access charge anywhere from Adelaide to Wollongong.

Universal Identification

The main function of this package is to provide the users with an Universal Identification that can be used by the users to identify themselves around the world for most online operations - communications, security, payment, storage etc.

With OZmember Package, the users have the flexibilty of norminating a number of their choice (phone numbers, birthdays, easy to remember numbers etc.) as their OZnumber.

Access Phone Number

The second major function of this package is to provide the users with a set of Access Phone Numbers around the world so the users can access Net2MAX functions (like making calls, receiving calls, sending SMS, listening to emails etc.) at the cost of a local call wherever they are.

Other Net2MAX Modules

With the OZmember Package, the user also receives some other Net2MAX Modules for basic functions like password, payment and information management.

Once the user has the OZmember Package, the user can select and configure additional Net2MAX Packages or Modules according to his or her own needs.

7. Trusted Phone Numbers

OZtell customers can OPTIONALLY define trusted incoming phone numbers so when the Access Phone Number receives calls from these trusted phone numbers then it will by-pass the standard identification processes.

They can select from the web how Trusted Phone numbers will be used. Currently, trusted phones can by-pass the identification processes in four different ways:
    Three ways of using Trusted Numbers for OUTGOING calls:

  1. Caller Identification By-Pass for Dial Out will allow callers from the trusted phone numbers you have defined to make calls to Normal phone numbers, without Net2MAX having to ask them for login (supply OZnumber and PIN).

    So, if they ring the Access Phone Number in Australia (138813) they will still get Net2MAX asking them to enter a phone number - but if they do enter a Normal Phone number (like 61292176000 or 85223120180) then they will be transferred to the phone number directly - no login required.

  2. Click on diagram below to enlarge:
    img

  3. Override Code will allow callers from the trusted phone numbers you have defined to make calls to Normal phone numbers, without having to dial into Access Number at all.

    They simply call like they would using their phone for long distance or mobile calls. The only difference is that they have to Override their default long distance provider with a few digits in front of the phone number. These digits are called Override Prefix.

  4. Click on diagram below to enlarge:
    img

  5. Line Preselection will allow callers from the trusted phone numbers you have defined to make calls to Normal phone numbers, without having to dial into Access Number at all.
    There is no need to enter any override codes.

  6. Click on diagram below to enlarge:
    img

    One way of using Trusted Numbers for INCOMING calls:
  1. Phone Number By-Pass for Web PABX will allow callers from the trusted phone numbers you have defined to go straight to your Web PABX, without Net2MAX having to ask them for a phone number (like 898...).

    So, if they ring the Access Phone Number in Australia (138813) they will NOT get Net2MAX asking them to enter another phone number - they will be transferred to your Web PABX directly.

    Click on diagram below to enlarge:
    img

Self Selection

A major advantage of OZtell Services is your ability to pick your own OZnumber. You can make it the same as your normal phone number (mobile or landline) or any other easy to remember or well known number.

The phone number your callers need to enter after dialing into the Access Phone Numbers is simply your OZnumber with either 0 or 898 or 899 and your Area Code added in front. Say your Area Code is 060 and your OZnumber is 12345 then your phone numbers are 89806012345 (for your Web PABX) and 89906012345 (for your Internet Phone).

The Area Code is OPTIONAL in your home country (which has a single Net2MAX Area Code) so if you belong to the Australia Net2MAX Area (060), then people there just can dial the Australian Access Phone Number 138813 and then just enter 89812345 rather than 89806012345 to reach you.

6. Usage Guide

  1. When calling Normal Phones, you can defined Trusted Phone numbers from your Access Phone Number page, so Net2MAX does not have to prompt you to enter your OZnumber and OZsignature explicitly - saving some time when calling Normal Phones.

  2. Calls to 898... and 899... requires NO caller identification, so you can give the 138813 to anyone and they can call your Web PABX or Internet Phone using 138813.

7. Set Up Guide

The following steps are the simple way to set up a Access Phone Number:

Step 1: Login to http://www.oztralia.com/index1.php

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Step 2: Click on Managers -> Phone

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Step 3: Click on Access Phone Number

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Step 4: Register Access Phone Number service

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Step 5: Finished register then close the page and click on Access Phone Number again under Phone Manager to enter into Access Phone Number main menu

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Step 6: Select a shared phone number from the list and click OK

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Step 7: Click on Disable to disable the shared phone number

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Step 8: Trusted Phone Numbers is used for access to the Access Phone Number service without the enter of OZnumber and Password. Use the Caller ID to identify the OZmember

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Step 9: Click on "Add new Trusted Phone Numbers" to add trusted phone number

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Step 10: Enter your international phone number including country code and area code and click Submit and OK

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Step 11: Currently the Trusted Phone Number is inactive, to activate a Trusted Phone Number, call 61282196188 or 61290112088 using the EXACT phone with that number, and then provide the OZnumber and password when asked

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Step 12: Click on Dial Out to select the new service that you want to apply for the trusted phone number (Dial Out, Web PABX)

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Step 13: Select the service and click OK

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Step 14: Finish setting then click the close button to close the page

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