Web PABX - Caller Identification
 
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Caller Identification is the phone number of the caller. The calling phone numebr of all incoming calls will be checked against each phone number you entered in Caller Identification.

The phone numbers you entered here should be in full international format. For example, 61292176000 for a Sydney landline number and 61410311070 for an Australian mobile number. To specify incoming Internet phones you have to use the country code 899 (e.g. 89906012345).

There are two SPECIAL non-digit and CaSe SenSiTiVe phone numbers available here to add extra power to Web PABX:

  1. Available which means that the incoming call has a caller identification associated with it BUT it has not been explicitly specified on this Caller Identification list.

    If Available is on the Caller Identification list then all incoming phone calls WITH caller identification can get through. On the other hand, if Available is NOT on this Caller Identification list then only calls with caller identification phone numbers explicitly specified in the list can get through, so all other calls cannot get through even if they have Caller Identification available.

  2. NotAvailable which means that the incoming call does NOT have a caller identification associated with it. The system does not know who or what phone is making the incoming call.

    If NotAvailable is on the Caller Identification list then all incoming phone calls WITHOUT caller identification can get through. On the other hand, if NotAvailable is NOT on this Caller Identification list then all calls that does NOT have identification will not get through

There is an automatic login feature for Caller Identification, when the system cannot detect the Caller Identification then the system will play a voice prompt and ask the caller to login to the system using their OZnumber so that the Caller Identification becomes Available or the caller can choose to proceed with Caller Identification as NotAvailable.

Once the caller's OZnumber is properly authenticated, it will be used to generate an Web PABX Phone Number (898...) for the caller to be used as the Caller Identification phone number. This feature allows people calling from devices that do not have Caller Identification to still get through to destinations reserved to people with Available Caller Identification.

There are 4 possibilities:

  1. If NEITHER "NotAvailable" NOR "Available" IS on the Caller Identification list then it means that the caller identity information (their caller phone number) MUST match with one of those on the Caller Identification list in order to get through to the associated destinations.

  2. If BOTH "NotAvailable" AND "Available" ARE on this Caller Identification list then it means that anyone, with or without caller identity information will be passed through to the associated destinations.

  3. If "NotAvailable" IS on this Caller Identification list BUT "Available" is NOT on this Caller Identification list then it means that anyone without caller identity information will be passed through to the associated destinations. And others with caller identity information MUST match the phone numbers in the Caller Identitification list in order to get through to the associated Voice Greeting.

  4. If "NotAvailable" is NOT on this Caller Identification list BUT "Available" IS on this Caller Identification list then it means that the caller must identify himself or herself in order to get through.

Voice Greeting is one of the Voice Greeting that has already been defined on the Voice Greeting web page. This is the Voice Greeting to direct the caller to when the caller has matched one of the Caller Identification phone numbers.

The system will make sure that whatever Voice Greeting you specify here has already been defined by you.

time: option

The only expection to this predefined Voice Greeting rule is a special type of Voice Greetings called Timed Voice Greetings. These are Voice Greetings that starts with the word "time:". It tells the system to look inside the Group Calendar for a current Event starting with "time:" and use the Voice Greeting specified in that event instead of finding the Voice Greeting directly listed here.

If there is no matching "time:" event at the time of the call, then an error will be reported back both to the caller by voice and to the owner of the web PABX by email.


By Default the two special Caller Identifications "Available" and "NotAvailable" are already set up for you. They both point to the same Voice Greetings called "Public" (which have also been set up for you by default).

All calls coming in are thus directed to the "Public" Voice Greeting whether they have a Caller Identity associated with them or not.

You are of course welcome to change the default settings to suit your own needs, by putting in your own Voice Greetings, Caller Identities and time control settings.