Access Number Function
 
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1. Quick Introduction

Access Number provides you with a list of toll-free phone numbers worldwide. Your callers simply ring into those phone numbers in order to call your:
  1. Normal Phones   (landline or mobile)
  2. Internet Phones   (software or hardware)
  3. Web PABX (provides automatic voice response)
They do NOT having to pay any long distance charges for those calls.



For example, anyone anywhere in Australia just ring the easy to remember nationwide toll-free number 138813 and enter your phone number in International format (e.g. 61 2 9217 6000), they will then be connected to your phone +61 2 9217 6000.



Access Number is a lot MORE than a toll-free service, please refer to the Superior Features section below.

2. Superior Features

Access Number enables the user to reduce the cost of receiving phone calls substantially by providing wide local call coverage around the world - saving both TIME and MONEY for the caller and callee.

It has a bigger toll-free network, more features and lower costs than any other telephone access provider in the world.

MORE COVERAGE Net2MAX OTHERS
1. Many Local Locations more 60 less 10
2. National Toll-Free YES no
3. International Toll-Free YES no
4. Use Competitors' Numbers YES no
EASIER USAGE Net2MAX OTHERS
5. Easy Numbers YES no
6. Realtime Modification YES no
7. Registered Destination Number YES no
8. Trusted Origination Numbers YES no
PLATFORM SYNERGY Net2MAX OTHERS
9. Internet Phones YES some
10. Web PABX YES no
11. Web Dialer YES no
12. Voice Portal YES no

2.1 Many Local Locations

Net2MAX has more than 60 (and growing) locations with Access Numbers around the world, so more people can call you by paying the cost of a local call only.

More locations do not just mean more people can call you toll-free. It also means you can use that toll-free function to save money yourself in more locations.

It means more opportunity to control spending. It is perfect for parents who want their children to contact them toll-free from far away. The same applies to employers who want their staff to keep communication with the head office under effectively controlled costs.

2.2 National Toll-Free

Traditionally getting a National Toll-Free phone number (e.g. 138813 in Australia) is very expensive and is out of reach of most organisations and businesses.

Having a toll-free number expand the reach of a business by offering its remote customers the ability to contact them without having to pay toll.

This is particularly important for web-enabled businesses since their web sites are accessible by people near and far, basically all around the world.

With Access Number function, National Toll-Free is now accessible to anyone from small businesses to teenagers.

2.3 International Toll-Free

Net2MAX is the only phone provider in the world to offer a SINGLE international toll-free phone number (+800 4455 1234) across MUILTIPLE nations to its members without any setup fee or monthly fee (usage fee applies).

This is useful for organisations that has businesses across a few countries. For example, those who do advertisements on Satelite TV, since they can only show one phone number for the TV audiences across multiple countries to ring them.

2.4 Use Competitors' Numbers

There are locations in the world where customers might want an Access Number but Net2MAX does not have one in those places as yet. In those cases customers can go to our competitors use their Access Number type service.

Access Number has an intelligent backend that will merge all dial-in phone numbers service together into a seamless whole, creating the biggest access number coverage possible.

2.5 Easy Numbers

A short and easy to remember phone number is extremely important for both the callers (so they can remember it easily) and the callee (so they can give it out easily).

Net2MAX attempt to always get the most easy to remember toll-free numbers (like 138813 for Australia).

2.6 Realtime Modification

Unlike traditional toll-free numbers which is very expensive and difficult to configure. The "target" phone numbers for Access Number can be changed by the user quickly at anytime from the web (and in most case from the phone).

This is very useful for travellers who are moving around and changing phone numbers all the time. People can just ring them and be connected to whatever phone number the traveller selects.

2.7 Normal Phone Dialing

Any normal phone number (landline or mobile) can be made into a toll-free number by simply registering it to be dialed without charge within the Access Number function.

By dialing a local Access Phone Number first, there is no toll charge (long distance call charge) for the caller to that number (and no charge or very low charge to the callee).



If the caller enters a normal phone number that has NOT been specifically allowed (it is not registered) by the callee, then Access Number will prompt the caller to enter an account number and a correspondiing PIN, so to charge the caller for that call.



2.8 Trusted Numbers

It is possible to define a list of trusted incoming phone numbers so when the Access Phone Number receives calls from these trusted phone numbers then it will speed up the processing of these calls substantially.

Callers from the trusted phone numbers can make calls to even NON REGISTERED normal phone numbers, WITHOUT being asked to supply account information.


Alternatively, callers from the trusted phone numbers can go straight to a predefined Web PABX System, WITHOUT having to enter a destination phone number.



Note, a trusted number can be either used for dialing normal phone or Web PABX, but not both at the same time. The list of trusted phone numbers and their purpose can be managed from the Web at anytime from anywhere.

2.9 Internet Phone

Not only can toll-free calls be made from either phones or computers, but the destination of the call can be phone or computer as well.

The receiver simply runs an SIP compatible client on the computer he is using and he will be called along with normal phone numbers in the order as defined by him in the Web PABX.

2.10 Web PABX

Yet another use is for people who want to protect their privacy. For people to contact them via the phone, their real phone numbers are never given out, only their OZnumber.

2.11 Receive Report

All toll free calls to the OZmember are logged and a report will be sent to the OZmember's email address.

OZmember will know the time of the calls and whether the calls were successful and so on.

2.7 Define List

The OZmember can define a list of phones and computers for the incoming Access Phone Number calls to ring one after another.

Note the computers need to have a H323 compatible client running. OZtollfree will automatically detect which computer the OZmember is using and ring that particular computer.

This mixed computer and phone preference list can be modified at any time via phone or web.

Intelligent Backend

All Access Phone Numbers (City, National, International or Internet) have the same intelligent backend that handles all incoming calls. Once the callers ring in, they will be asked to enter a phone number. If the phone number is 899 followed by your OZnumber then they will be transferred to your Internet Phone. If the phone number is 898 followed by your OZnumber then they will be transferred to your Web PABX.

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Calls to 898... and 899... requires NO caller identification, so you can give the 138813 to anyone and they can call your Web PABX or Internet Phone using 138813.

The intelliegnt backend supports the entering of standard IDD phone numbers (beginning with full country code and area code) in order to make calls to Normal Phone numbers. For example, entering 61292176000 will ring a Sydney phone numebr while 85223120180 will ring a Hong Kong phopne number. But in this case, Net2MAX will ask for Caller Identification (ask for OZnumber and PIN) so it can charge the outgoing call to the caller.


Self Selection

A major advantage of Net2MAX is your ability to pick your own phone number. You can make it the same as your normal phone number (mobile or landline) or any other easy to remember or well known number.

The phone number your callers need to enter after dialing into the Access Phone Numbers is simply your OZnumber with either 898 or 899 and your Area Code added in front. Say your Area Code is 060 and your OZnumber is 12345 then your phone numbers are 89806012345 (for your Web PABX) and 89906012345 (for your Internet Phone).

The Area Code is OPTIONAL in your home country (which has a single Net2MAX Area Code) so if you belong to the Australia Net2MAX Area (060), then people there just can dial the Australian Access Phone Number 138813 and then just enter 89812345 rather than 89806012345 to reach you.


The major function of Access Number is to provide the users with a set of Access Phone Numbers around the world so the users can access Net2MAX functions (like making calls, receiving calls, sending SMS, listening to emails etc.) at the cost of a local call wherever they are.

Ring in from more than 66 locations around Australia
Only local call access charge anywhere from Adelaide to Wollongong.

3. Usage Information

People worldwide just dial into an Access Phone Number of their choice and then enter a destination phone number when prompted by the system.

The destination phone number entered will determine which normal phone, internet phone or Web PABX system the caller will be connected to.



The Access Numbers provide the same interface, same authentication, same account and consistent destination phone numbers across all 3 networks seamlessly and in a toll-free manner - saving both MONEY and TIME.

1. Calling from Normal phone
Public phones, mobile phones, home phones etc.

Ring in from more than 66 locations around Australia at the cost of a local call.
    4 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

    e.g. (02) 90111000

  2. Enter your preferred langauge (like 1 for English).

    e.g. 1

  3. Enter the phone number you wanted to call in full IDD format (including country code and area code but with the IDD prefix) followed by # (hash).

    e.g. 61292176000#

  4. Enter your OZnumber followed by # (hash) then your PIN followed by # (hash).

    e.g. 1234# 567#

2. Calling from Trusted phones
Phones you have registered as trustworthly from the web page.

Trusted Phone Number eliminates the entering of Account Number and PIN. Calls from a predefined list of Trusted Phone Numbers will not need authenication.
    2 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

    e.g. (02) 90112020

  2. Enter the phone number you wanted to call in full IDD format (including country code and area code but with the IDD prefix) followed by # (hash).

    e.g. 61292176000#

3. Calling from Override Phone
Phones you have registered as Override from the web page.
    1 step:

  1. Dial any IDD (overseas), STD (domestic) or Mobile phone number with the 4 digit override code (e.g. 1414) in front.

    e.g. 14140292176000
4. Calling from Preselect Phone
Phones you have registered as Preselect from the web page.
    1 step:

  1. Dial any IDD (overseas), STD (domestic) or Mobile phone number as normal.

    e.g. 0292176000
5. Send SMS messages.
Public phones, mobile phones, internet phones, home phones etc.
    6 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

    e.g. (02) 90112020

  2. Enter your preferred langauge (like 1 for English).

    e.g. 1

  3. Enter 0 (zero) followed by # (hash) to call the Special Service menu.

    e.g. 0#

  4. Enter 5 to go to Send SMS menu.

    e.g. 5

  5. Select the category of message to send. A list of all message categories is at http://www.oztell.com/textlibrary.
    e.g. 2

  6. Select a message within the category. A list of all text messages is at http://www.oztell.com/textlibrary.
    e.g. 2

Access Numbers can be used by members to receive incoming calls or to make outgoing calls.

img
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3. Charges

There are 3 costs components in the use of Access Phone Numbers: Dialing in, Transferring and Dialing out.

img

Callers into the Access Phone Numbers (whether the public or the Net2MAX customer) always pay for the Dial-In Cost. They pay the phone network they used to call into the Access Phone Number (which can be Net2MAX or any phone network).

With Net2MAX's large number of Access Phone Numbers covering different dial-in situations, the Dial-In cost is either free or very low (e.g. that of a normal local phone call).

Net2MAX customers always pay for the transfer costs and the dial-out cost whether it is incoming or outgoing.

3.1 Dial-In Charge

Callers to Access Phone Numbers have to pay their origination network provider in order to dial into one of the Access Numbers. This can be their mobile phone network (if they are calling from a mobile phone), their ISP (if they are calling from an Internet phone) or their fixed line provider (if they are calling from a landline).

Callers being charged by their phone network can be Net2MAX Customers (dialing in to make outgoing call to public) or the public calling them (dialing in to make incoming call to Net2MAX customer).

3.2 Transfer Charge

The following transfer charges applies to the Net2MAX Customer.
  1. Transfer calls made using ANY phone to
    Free Access Numbers
      0c per call
      No cut-off

  2. Transfer calls made using ANY phone to
    City Access Numbers
      9c per call
      No cut-off

  3. Transfer calls made using LANDLINE phone to
    National Access Numbers
      9c per call
      With 10 minutes cut-off

  4. Transfer calls made using MOBILE phone to
    National Access Numbers
      $1 per call
      With 10 minutes cut-off

  5. Transfer calls made using ANY phone to
    International Access Numbers
      $5 per call
      With 10 minutes cut-off
In order to prevent charges from unneccessary calls, the Net2MAX customers must explicitly turn on individual access phone number types above (within the Access Phone Number module) in order to receive calls from Access Phone Numbers.

"Free Access Numbers" above are just City Access Numbers in certain selected cities where the Net2MAX customer (callee) does NOT have to pay charges in order to receive the phone calls from those Access Numbers.

Note all prices subject to change, please refer to Usage Terms and Conditions

3.3 Dial Out Charge

Dial-out costs from Access Phone Number varies depending on the call destinations.

If it is to Internet Phones (899...) or Value-Added Phones (0...) then it is generally free.

If the calls are to normal phones (landlines, mobiles) then it will be charged according to the OZtell Telephone Rates.

4. Usage

The Access Phone Number module supports dialing from a full range of public phones, private phones and internet phones.

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Once the callers dialed into an Access Phone Number, they will be asked to enter a destination phone number. The destination phone number should be in full International Direct Dial (IDD) format which has Country Code, Area Code and the Phone Number. For example, entering 61292176000 will ring a Sydney phone number while 85223120180 will ring a Hong Kong phone number.

img

The country code 899 for is reserved for Internet Phones. If a phone number starts with 899 followed by a OZtell customer number then the caller will be transferred to the Internet Phone of that customer. For example, 899 060 123456 will ring the Internet phone of customer 123456 in Area 060.


2.1 Calling From Public Phones

Calling from public phones is like making calls using phone cards from any phone (including mobile, landline and pay phones). You call into an intermediate phone number from the public phone first before you enter the phone number you really wanted to call. This intermediate phone number is called an Access Phone Number.

There are a set of Access Phone Numbers around the world where people can ring in from phone or computer to contact normal phones, internet phones or value-added services WITHOUT having to pay long distance charges.

Different Access Phone Numbers covers calling in from public phones under different situations:

img

2.1.1 Dial-in City Numbers from different cities
2.1.2 Dial-in National Numbers from different nations
2.1.3 Dial-in International Number across nations
2.1.4 Usage Guide for Public Phones

OZtell is offering Access Phone Numbers in an increasing number of locations around the world. Access Phone Number is a very cost effective and fast way of gaining global presence by allowing people to contact you or you to contact them for the cost of a local call.

2.1.1 City Access Numbers

    A City Access Phone Number is a local phone number in the caller's city or town. They can call it like any local number in their city without paying long distance charges.

    Callers simply ring well published OZtell Access Phone Numbers in their local cities and then enter your phone number to get in touch with you. Which means your callers gain local call access to you in ALL cities that OZtell has City Access Phone Numbers.

    For example, if the caller is in Sydney, she will be dialing a Sydney Local Access Number for the cost of a local calls (in places like Hong Kong a local call is free).

    Advantages:
    • Available from any phone
    • Unlimited talk time
    Disadvantages:
    • Have to know the City Access Number for each city

    Currently available City Access Phone Numbers are listed HERE

2.1.2 National Access Phone Numbers
    A special feature of OZtell Access Phone Numbers is the availability of National Access Phone numbers as well as City based Access Phone Numbers.

    To have wide geographical coverage, it is inconvenient to give out a large number of different City Access Phone Numbers in different cities. With National Access Phone Numbers you can give out Access numbers for whole countries instead of individual cities.

    There is a single phone number across the whole nation (rather than per city) so the National Access Phone Numbers are much easier to remember and to give out to people.

    For example, in Australia, people simply need to ring the Australian National Access number 138813 and enter your phone number. They will then be able to talk to you with the cost of a local call - wherever they are in Australia.

    A National Access Phone Number can result in substantial costs savings. In Australia 138813 is available for people to contact you toll-free at a tiny fraction of what you will pay with a standard 1300 or 13 number.

    Advantages:
    • Only need to know one national access number for whole country
    Disadvantages:
    • Only 10 minutes talk time
    • May not be available from some phones

    Currently available National Access Phone Numbers are listed HERE

2.1.3 International Access Phone Number
    OZtell has a single International Access Phone Numbers to give callers ONE Access Phone Number across MULTIPLE countries.

    The single International Access number is +800 4455 1234.

    Using International Access number is the same as using any Access Phone Numbers. The callers simply ring in and then enter your phone number to get in touch with you.

    The + in the +800 4455 1234 number means that the caller has to enter the IDD prefix of their telephone company before entering 800 4455 1234. The IDD prefix is not optional and must be entered. However, the caller will NOT be charged any IDD or long distance fee. The call will either be completely free or toll-free (only local call fee).

    The International Access Number is very useful for short calls and for ringing in to find out the City Access Phone Number or National Access Phone Number of your local area when you are overseas.

    Advantages:
    • Only need to know one international access number for a few different countries.
    Disadvantages:
    • Only 10 minutes talk time
    • May not be available on some phones

    Currently available National Access Phone Numbers are list HERE

2.1.4 Usage Guide for Public Phones

All the Access Phone Numbers above (city, national or international) share the same user-interface when calling in from Public Phones.

Click on diagram below to enlarge:
img

There are 3-4 steps involved in ringing a phone number from a public phone.
    4 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers/gateway.php

    e.g. 138813

  2. Enter your preferred langauge (like 1 for English).

    e.g. 1

  3. Enter the phone number you wanted to call in full IDD format (including country code and area code but with the IDD prefix) followed by # (hash).

    e.g. 61292176000#

  4. Enter your OZnumber followed by # (hash) then your PIN followed by # (hash).

    e.g. 123# 456#

Step 3 will contact different phone numbers depending on the Destination Phone Number entered.
  • If it starts with 0 (Zero) then the caller will be transferred to a Web PABX system number.

  • If it starts with 899 then the caller will be transferred to an internet phone.

  • If it starts with a valid country code then the caller will be transferred to a normal phone number.
Step 4 is NOT required when contacting Web PABX system numbers and internet phone numbers. Any person can thus contact any value-added and internet phone numbers in the world for only the costs of a local call.

Step 4 is required for contacting normal phones numbers thus only OZtell customers can contact normal phone numbers through Access Phone Numbers. This function very much like a phone card where the detsination phone number is entered before the identification information.

2.2 Calling From Private Phone

Compared to calling from Public Phones, substantial time can be saved when calling from private phones (phones that are not shared with others) like your mobile phone, home phone or office phone.

Private Phone Number eliminates the entering of OZnumber and PIN. Calls from a predefined list of Private Phone Numbers will not need authenication. OZtell customers can define private incoming phone numbers on the web so when the Access Phone Number receives calls from these private phone numbers then it will by-pass the standard identification processes.

The registered private numbers can be used to make calls using one or more of the 3 ways:

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2.2.1 Calling using Indirect Dial-In

Calling using Indirect Dialing from a Private Phone Number is similar to calling from a Public Phone Number. The caller still needs to call into an Access Phone Number first before entering a destination phone number (this the name indirect dialing).

Although both Public and Private Phones dial the same set of Access Phone Numbers, once connected, it only takes the Private Phone 2 steps to make a call to a normal phone (as shown below), while a Public Phone will require a 4 step process (as shown above).

Click on diagram below to enlarge:
img

Indirect Dialing allow callers from the private phone numbers you have defined to make calls to Normal phone numbers, without them having to supply OZnumber and PIN.

So, if they ring the Access Phone Number in Australia (138813) they will only be asked them to enter a destination phone number - whether they enter a Normal Phone number (like 61... or 852...) or Internet Phone Number (like 899...) or Value-Added Number (like 0...), they will always be transferred to the phone number directly - no login required.

    2 steps:

  1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers/gateway.php

    e.g. 138813

  2. Enter the phone number you wanted to call in full IDD format (including country code and area code but with the IDD prefix) followed by # (hash).

    e.g. 61292176000#

2.2.2 Calling using Prefix Dial-In

Prefix Dial-In allow callers from the private phone numbers you have defined to make calls to Normal phone numbers, without having to dial into Access Number at all.

They simply call like they would using their phone for long distance or mobile calls. The only difference is that they have to Override their default phone network provider with a few digits in front of the phone number. These digits are called Override Prefix.

This feature is called Override Code in Australia. That is you override your existing long distance and mobile phone carrier with OZtell by entering a 4 digit code in front o fthe phone number you are dialing.

The Override Prefix is inserted in front of the normal IDD (0011) or STD (0) prefix.

Click on diagram below to enlarge:

img
    1 step:

  1. Dial any IDD (overseas), STD (domestic) or Mobile phone number with the 4 digit override code (e.g. 1414) in front.

    e.g. 1414 0011 612 92176000
2.2.3 Calling using Direct Dial-In

Direct Dial-In will allow callers from the private phone numbers you have defined to make calls to Normal phone numbers, without having to dial into Access Number at all.

This feature is called Phone Line Preselection in Australia. That is you preselect OZtell to handle all your long distance and mobile phone calls.

There is no need even to enter any Override Prefix. Only the normal IDD (0011) or STD (0) prefix is requtred.

Click on diagram below to enlarge:
img
    1 step:

  1. Dial any IDD (overseas), STD (domestic) or Mobile phone number as normal.

    e.g. 0011 612 92176000
2.3 Calling From Internet Phone

Unlike calling from Traditional Phones, calls from Internet Phones to Access Phone Numbers are free. Internet Phone calling requires the callers to have Internet connections. They can then make calls using Internet phone hardware or software.

The Internet Access Phone Number supports the following 3 types of Internet phones: SIP Phone, Soft Phone and Web Phone.

2.3.1 SIP Phone
    SIP is one of the most popular Internet Phone protocol around. OZtell provides a free public SIP account for people to use to dial into our Internet Access Phone Number.

    Most SIP phones (hardware or software) are supported. For those without existing SIP phone hardware or software, free SIP phone software can be downloaded from the Internet.

    Details on using the Internet Phone to make phone calls to Access Phone Number using SIP phone are avaiable by Clicking HERE
2.3.2 Soft Phone
    OZtell has created a very simple software phone (called Softphone) that can be used to make internet phone calls from a computer. It does not require any registration, installation or configuration, just download and dial.

    MS Windows version of OZtell Softphone is available now, with versions for Mac OS X and Linux coming soon.

    Details on using the Soft phone is available by Clicking HERE
2.3.3 Web Phone (Currently Not Available)
    It is not always convenient to have to install Internet Phone software on computers in order to call you (say whe the caller is in a public Internet cafe). In those cases the Web Phone will be useful.

    People surfing the Internet from anywhere in the world can go to a web page click on the Web Button there and enter your phone number. They are then connected to your predefined phone number. Suddenly people with Internet connection around the world can call your phone for free using their computers from a web page without need of installing.

    Details on using the Web Phone to make phone calls from the web page is available HERE

2.4 Dialing Out

Access Phone Number allows the dialing out to Normal Phones, Internet Phones and Web PABX systems.

2.4.1 To Normal Phones
    To dial a normal phone, the full IDD (International Direct Dial) phone number - which includes country code, area code and phone number - must be entered. Followed by a hash (#).

    61 2 9217 6000 # (for a Sydney Australia landine number)
    61 410 311 070 # (for an Australia mobile number)
    86 10 1234 5678 # (for a Beijing China landline number)
    86 13 012 345 678 # (for a China mobile number)
2.4.2 To Internet Phones
    To dial an internet phone, the full IDD (International Direct Dial) phone number - which includes country code, area code and phone number - must be entered. Followed by a hash (#).

    The country code is always 899 and the area code always begin and ends with zero (0). For example, 060 is the area code for OZtralia.

    899 060 12346 # (for the Internet phone of OZnumber 123456)
    899 123456 # (short form of 899 060 123456 when calling from within OZtralia)
2.4.3 To Web PABX systems
    To dial an Web PABX system, the full IDD (International Direct Dial) phone number - which includes country code, area code and phone number - must be entered. Followed by a hash (#).

    The country code is always 898 and the area code always begin and ends with zero (0). For example, 060 is the area code for OZtralia.

    898 060 12346 (for the Web PABX system of OZnumber 123456)
    898 123456 (short form of 899 060 123456 when calling from within OZtralia)
2.4.4 To Customer Service
    To dial customer service, just enter zero (0) followed by a hash (#).

    0 #

    A voice prompt will ask you to pick one of the following option:

    1. To dial another number, press 1
    2. To check balance, press 2
    3. To change password, press 3
    4. To top up your account, press 4
    5. To send a text message, press 5
    6. To speak to our operators, press 6
    7. To exit the system, press 9

    An example of using Option 5 to send SMS messages through public phones, mobile phones, internet phones, home phones etc.

    6 steps:

    1. Ring into one of the access phone numbers listed on http://www.oztell.com/accessnumbers

      e.g. (02) 90112020

    2. Enter your preferred langauge (like 1 for English).

      e.g. 1

    3. Enter 0 (zero) followed by # (hash) to call the Special Service menu.

      e.g. 0#

    4. Enter 5 to go to Send SMS menu.

      e.g. 5

    5. Select the category of message to send. A list of all message categories is at http://www.oztell.com/textlibrary.
      e.g. 2

    6. Select a message within the category. A list of all text messages is at http://www.oztell.com/textlibrary.
      e.g. 2

3. Usage Examples

Access Phone Number can be used to handle both outgoing and incoming calls for an OZtell customer.

3.1 Outgoing Calls

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Outgoing calls are call made by the OZtell Customer to the Public. For outgoing calls, there is a tutorial specially designed to show the OZtell customer how to make calls to the public using varies different Access Phone Numbers. This is the tutorial for Phone Card Service which only has one module in it - the Access Phone Number module. So, a tutorial on Phone Card Service is the same as a tutorial on Access Phone Number.

Example of OZtell customers calling to normal phones (charged call):
  1. Join OZtell to receive an OZnumber and PIN
        e.g. you might have got them from our resellers
  2. Ring 138813 from any phone in Australia
        e.g. public, private, mobile, landline phones
  3. Select Language
        e.g. for English press 1
  4. Enter the normal phone number in full IDD format
        e.g. 61 2 9217 6000
  5. Enter your OZnumber and PIN
        e.g. 1234#   678#

3.2 Incoming Calls

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Incoming calls are made by the public to the OZtell Customer. For incoming calls, there is a web site specially designed to show the public how to make calls to OZtell customers using varies diffferent Access Phone Numbers. OZtell customers can give out this site to any one who they wanted to call them using access numbers.

Example of Public calling to internet phones of OZtell customers (free call):
  1. Ring 138813 from any phone in Australia
        e.g. public, private, mobile, landline phones
  2. Select Language
        e.g. for English press 1
  3. Enter the internet phone number in full IDD format
        e.g. 899 060 123456#

   
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